Director support
Help with your course companion and access.
For help using Director or questions about course access, contact Delulus Productions.
What to include
Tell us what you were trying to do, the error message you received and the approximate time of the issue. For access questions, use the email linked to your course access and include an order reference if available.
Never send passwords, sign-in codes, access tokens or payment-card details.
Access is unavailable
Sign-in verifies your identity; an existing active Delulus course entitlement is required. Check that you are using the email linked to your enrollment. If the issue continues, contact support for a review of the access records. You do not need to make another purchase to troubleshoot.
Continuing a project
Paste your current draft or a project summary into the new conversation. Include the choices you have approved and the change you want to make. Director does not retrieve other chats or keep a separate project store.
Privacy requests
Contact course@delulus.productions for privacy questions. Disconnecting a connection is not proof that conversation history or every service record has been deleted.